Excellent support
Support
RetailVista support desk
Our support desk is a crucial component in the success of RetailVista. They are reachable on all working days, and if desired, also on Saturdays, Sundays, and public holidays. We make clear agreements with our customers about the way we provide support. Support queries are categorised in consultation with you as a customer, based on impact and urgency, which determines their priority. We then call customers back or handle support tickets via email. For different response times, we offer additional Gold and Platinum SLA programmes.
Besides this support, we also provide assistance via Chat and a WhatsApp support group. There are no bots behind these chats, but engaged and, most importantly, ‘real’ support staff. And should we ever handle a support ticket inadequately, there are also clear escalation routes available for you as a customer to utilise.
Support
Extra support
In the RetailVista ERP, there is a ‘Mood-o-meter’. This allows you, as a customer, to easily convey compliments or complaints to us. It is one of the many tools we use to maintain contact with all users of RetailVista. Our account managers monitor the results of these ‘Mood-o-meters’.
And should you require additional support outside of our support desk, we have various solutions to further assist customers, such as our VIP programme. With this, you get direct access to our product specialists, and we share with you all the retail knowledge we possess. With the VIP programme, you receive a dedicated contact person, and we work very concretely towards achieving several agreed-upon goals.
Support
Many Support Options
Do you have questions or need support? Contact our support desk today or discover the benefits of our VIP programme. Let us know how we can best assist you! We are here to help!